DVD Training Program

$2,495.00

Jeff Cowan’s 6 Step Road To Service Department Success DVD Training Program Includes:

  • 9 DVDs outlining the “Six-Step Road to Service Department Success”
  • 4 Workbooks with comprehensive training tools and activities
  • 4 Pocket Guides for easy access to word tracks and selling technique
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Description

Step 1 DVD (1 Disc)

  • Intro/They Picked You/Know Your Customer
  • Selling Your Customers on The Presentation
  • Word Track Myths and Facts
  • What Creates Customer Retention
  • Sound Like a Professional Salesperson

Step 2 DVD (2 Discs)

  • Intro to Step 2/The Most Important Basic Selling
  • Fundamentals
  • I’m Running Late For Work
  • The Professional Approach and Greeting
  • Asking Diagnostic Questions
  • The Buy-A-Suit Technique
  • The Buy-A-Suit Technique Story
  • Realistic Expectations – Setting and Managing
  • Your Customers’
  • Expectations
  • The Three Options Close

Step 3 DVD (3 Discs)

  • Intro to Step 3/Building Rapport
  • Three Things that Kill Rapport
  • The Building Rapport Role Play
  • Four-Point-Walk-Around Myths
  • The Reasons to Love the
  • Four-Point-Walk-Around
  • The Four-Point-Walk-Around
  • Lead In
  • The Four-Point-Walk-Around
  • The Four-Point-Walk-Around Exit Word Track
  • The Most Important Walk-Around
  • Make Your Customers Aware of Everything
  • The Invitation Technique
  • The Six-Step Presentation
  • Service and Repair vs Service and
  • Service Retail
  • Selling From a Display Pt 1
  • Selling From a Display Pt 2 (Handheld)

Step 4 DVD (2 Discs)

  • Intro To Step 4/ Progress Reports
  • Following Up Throughout the Day
  • Closing Sales with PT Video
  • Other PT Video Successes
  • Why PT Video?
  • Closing-the-Telephone Sale/Becoming a Master
  • Closer/Closing Myths/The 12 Characteristics of a Closer
  • Closing Facts
  • Closes that Work on Any Service Drive/The
  • Assumptive Close
  • The Are-You-Sure Close
  • The Alternate Choice Close
  • The Priority Close or the Million-dollar Close
  • The How to Save Money Close

Step 5 & 6 DVD (1 Disc)

  • Intro To Step 5/Delivering The Customer’s Vehicle Back (Waiter)
  • Delivering The Customer’s Vehicle Back (Non-Waiter)
  • The Next Visit
  • Intro to Step 6/Following Up With Your Customers
  • What’s In It For Me/Goal Setting
  • What’s at Stake?
  • It’s Been a Great Workshop

4 Workbooks

4 Pocket Guides

 

Copyright 2017 Jeff Cowan | All Rights Reserved